Cancellation Policy
We understand that circumstances may arise where you need to cancel your order. Our cancellation policy aims to provide a fair and transparent process for our customers.
Cancellation Period: Customers can cancel their order within 36 hours of placing the order. After this period, cancellations may not be possible if the order has already been processed or shipped.
Cancellation Process: To cancel an order, customers must contact our customer support team through email : contact@zoewellness.in
Phone: 0120-4266122 , +91 9268560195
with their order details. Our team will assist in processing the cancellation request.
Refund Eligibility:
If the cancellation request is made within the stipulated cancellation period and before the order is processed or shipped, a full refund will be issued to the original payment method.
If the cancellation request is made after the order has been processed or shipped, the customer may be eligible for a refund minus any applicable shipping charges and restocking fees. The refund will be processed once the returned items are received and inspected.
Non-Cancellable Items: Some products may not be eligible for cancellation once the order is placed due to their nature or customization. Customers will be notified at the time of purchase if any items fall under this category.
Refund Processing Time: Refunds for cancelled orders will be processed within 10 business days after approval. The time taken for the refund to reflect in the customer's account may vary depending on the payment method and financial institution.
Modifications: We reserve the right to modify or update our cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Contact Information: For any inquiries or assistance regarding cancellations, customers can reach out to our customer support team at
email : contact@zoewellness.in
Phone :0120-4266122 , +91 9268560195
By placing an order on our website, customers acknowledge that they have read, understood, and agree to abide by our cancellation policy.